Return and Refund Policy

Last updated: August 10, 2026

At Maskadra, we want you to be satisfied with your purchase. This policy explains our voluntary 30-day return program and does not limit any rights you may have under applicable consumer protection laws.

30-Day Returns

You may request a return within 30 calendar days after your order is delivered.

To qualify for a change-of-mind return, the product must:

• Be unused, unworn and in the same condition in which it was received;

• Include all tags, accessories and original packaging;

• Have any hygiene or protective seal intact and unopened; and

• Be accompanied by the order number, receipt or other proof of purchase.

Because masks are worn on the face and head, masks supplied with a hygiene seal cannot be returned after that seal has been broken or removed, where permitted by applicable law. This restriction does not apply to products that are defective, damaged, unsafe, incorrectly supplied or otherwise protected by mandatory consumer law.

Starting a Return

To request a return, contact us at maskadra.info@gmail.com and include:

• Your full name;

• Order number;

• The item you wish to return;

• The reason for the return; and

• Photographs if the item arrived damaged, defective or incorrect.

If your return is approved, we will provide the return address and shipping instructions. Do not return an item to the address shown on the original shipping package unless we specifically instruct you to do so.

Returns sent without prior authorization may be delayed or refused where permitted by law.

Return Shipping Costs

For voluntary change-of-mind returns, the customer is responsible for return shipping costs, unless applicable law requires otherwise. Original shipping charges are not refundable except where required by law.

If the product arrived damaged, defective or incorrect, Maskadra will cover reasonable return shipping costs or provide another appropriate remedy, where required.

We recommend using a tracked shipping service. Maskadra is not responsible for returned packages lost or damaged in transit when the customer arranged the return shipment, except where applicable law provides otherwise.

Damaged, Defective or Incorrect Items

Inspect your order promptly after delivery. If your product is damaged, defective or incorrect, contact maskadra.info@gmail.com as soon as reasonably possible.

Please provide your order number and clear photographs showing the issue. Depending on the circumstances and applicable law, we may offer a replacement, repair, partial refund or full refund.

Nothing in this policy excludes or limits any mandatory rights relating to defective, unsafe, misdescribed or incorrectly supplied products.

Non-Returnable Items

Subject to applicable consumer law, we cannot accept voluntary change-of-mind returns for:

• Masks or wearable products whose hygiene seal has been opened, removed or damaged;

• Products that have been worn, used, washed, altered or damaged after delivery;

• Customized or personalized products;

• Gift cards; or

• Items specifically identified as final sale before purchase, where such restrictions are legally permitted.

Sale or final-sale status does not remove any mandatory rights the customer may have if an item is defective, damaged, unsafe, misdescribed or incorrectly supplied.

Exchanges

We do not currently process direct exchanges. The fastest way to obtain a different product is to request a return and, after the return is approved, place a separate order.

This does not affect any right to replacement available for defective or incorrect products under applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process refunds within 10 business days after approval. Your bank or payment provider may require additional processing time.

Where applicable law requires a shorter deadline or a different refund procedure, we will follow that law.

We may reduce a refund to account for diminished value caused by handling beyond what is reasonably necessary to inspect the product, but only where permitted by applicable law.

If more than 15 business days have passed since we approved your refund, contact maskadra.info@gmail.com.

European Union and United Kingdom Customers

If your order is delivered to the European Union or United Kingdom, you may have a legal right to cancel an online purchase within 14 days after delivery without providing a reason.

After notifying us of the cancellation, you must return the product within the period required by applicable law.

Where legally required, we will refund the product price and the cost of the least expensive standard delivery method offered at checkout. Additional charges for express or upgraded delivery are not refundable unless required by law.

You are generally responsible for direct return shipping costs if we informed you of this responsibility before purchase.

The statutory cancellation right may not apply to sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been broken, where permitted by law. This exception does not remove your rights if the item is defective, damaged, unsafe, misdescribed or incorrect.

Australia and Other Jurisdictions

Our voluntary return conditions do not exclude, restrict or modify any consumer guarantees or mandatory remedies that cannot legally be excluded.

Customers may be entitled to a repair, replacement, refund or other remedy when a product is defective, unsafe, not of acceptable quality or materially different from its description.

Cancellations

If you need to cancel or modify an order, contact maskadra.info@gmail.com immediately. We cannot guarantee cancellation after an order has entered processing or has shipped.

Contact Information

Email: maskadra.info@gmail.com
Legal business name: Maskadra